Shipping policy

IS SHIPPING FREE?

We have 3 Type of Shipping :

1-Tracked Shipping Cost $3.50

2-1st Class Tracked Shipping + Insurance Cost $ 6.50

3-1st Class Tracked Shipping + Insurance + Lifetime Warranty Cost $11.50

1. HOW LONG WILL MY ORDER TAKE TO DISPATCH?

We just need no longer than 1 to 5 business days to deal with your order.

Please contact us firstly (support@osrah.net) for more details. 

2. HOW LONG WILL MY ORDER TAKE TO SHIP?

For Standard Tracked Shipping, it takes 7~10 working days to arrive after being dispatched.

For Express 1st Class Tracked Shipping, it takes 5~7 working days to arrive after being dispatched.

During rush days, please estimate extra 5 business days more than usual.

 

3. CAN I TRACK MY ORDER?

5 working days after your parcel is shipped, you will receive an email with the courier's details and your consignment number, this can be used to track your order.

4. CAN I CHANGE MY ADDRESS?

Please contact us (support@osrah.netbefore your item has been dispatched.

5. CAN I GET DELIVERY TO COUNTRIES OUTSIDE OF THE UK?

Please contact us (support@osrah.net to ask for an accurate reply.

For further assistance please email our customer service department at (support@osrah.net.

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